Frequently Asked Questions

Maioma is a curated online marketplace showcasing Egypt’s most exciting fashion brands. We bring you unique, high-quality pieces from local designers — all in one trusted platform.

All products are made by local Egyptian brands. We partner directly with designers and labels that align with our values of authenticity, craftsmanship, and quality.

Yes. Every item on Maioma comes directly from verified local brands and designers. We carefully review all products before listing to ensure quality and authenticity.

Each product page includes a size guide provided by the brand. If you’re unsure, feel free to reach out to us for sizing help before placing your order.

We accept credit/debit cards, digital wallets, and cash on delivery (COD) in select areas.

Absolutely. All payments are processed securely, and your data is protected. We never store your payment information.

We currently deliver across the Kingdom of Saudi Arabia, with plans to expand regionally. Check your location at checkout or reach out to confirm.

Most orders are delivered within 3–7 business days, depending on your location. You’ll receive tracking updates via email or SMS once your order is shipped.

Yes. Once your order is dispatched, we’ll send you a tracking link to follow your package in real time.

You can return items within 7 days of receiving your order if they are defective, incorrect, or unworn with original tags. Items must be in their original condition. Please see our returns and refund policy here.

Just contact our support team via email or WhatsApp with your order number and reason for return. We’ll guide you through the process.

If your item is defective or incorrect, we’ll cover the return shipping.
If you return an order for personal reasons, return shipping will be at your expense.

Please see our returns and refund policy here and our shipping policy here.

Yes — as long as the item is in stock and meets our return conditions. Contact us to request an exchange, and we’ll walk you through it.

If your order hasn’t been shipped yet, you can cancel by contacting us immediately. Once shipped, it will be treated as a return.

We’re very sorry! Please contact us right away and we’ll arrange a replacement or refund.

You can reach us at support@maioma.com, or via WhatsApp [insert number/link] — we’re happy to help.